Terms & Conditions

Effective Date: 08 April 2026

Welcome to alwaqtmart.com. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.

1. Introduction

This website is operated by alwaqtmart.com, a fashion retail platform based in West Bengal, India. Throughout the site, the terms “we”, “us”, and “our” refer to alwaqtmart.com. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Business Information

  • Store Name: alwaqtmart.com
  • GST No: 19ELEPS3241A1ZA
  • Email: alwaqtmart@gmail.com
  • Phone: 9123315060
  • Address:
    CHANDI UTTAR MOLLA O SEKH PARA,
    PO- CHANDI, PS - BISHNUPUR,
    DIST. - SOUTH 24 PARGANAS,
    WEST BENGAL, PIN - 743503

3. Eligibility

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence. If you are under 18 years of age, you may use the website only under the supervision of a parent or guardian.

4. Products and Services

We offer fashion products including clothing, accessories, and related items. All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will be accurate.

5. Pricing and Payments

All prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.

We reserve the right to:

  • Modify product prices at any time without prior notice
  • Cancel orders in case of pricing errors

We accept multiple payment methods including:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Cash on Delivery (if available)

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order at our sole discretion. Reasons may include:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent activity

If your order is canceled after payment, the amount will be refunded to your original payment method.

7. Shipping and Delivery

We aim to deliver products within the estimated delivery time. However, delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or public holidays.

Key points:

  • Delivery timelines are estimates, not guarantees
  • Shipping charges (if applicable) will be displayed at checkout
  • Customers must provide accurate shipping details

We are not responsible for delays caused by incorrect address details provided by the customer.

8. Return, Refund, and Exchange

We offer returns and exchanges subject to our Return Policy. Customers may request a return if:

  • The product is damaged or defective
  • The wrong product was delivered

Conditions:

  • The product must be unused and in original packaging
  • Return request must be made within the specified period

Refunds will be processed after inspection of returned items. Shipping charges may not be refundable.

9. User Account Responsibilities

When you create an account on our website, you are responsible for:

  • Maintaining confidentiality of your account credentials
  • Restricting access to your account
  • Accepting responsibility for all activities under your account

We reserve the right to suspend or terminate accounts found to be involved in fraudulent or suspicious activities.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes
  • To violate any laws or regulations
  • To transmit malicious code or viruses
  • To infringe upon intellectual property rights

Any misuse may result in termination of your access to the Service.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of alwaqtmart.com and is protected by copyright and trademark laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.

12. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall alwaqtmart.com, its owners, employees, or affiliates be liable for:

  • Any direct or indirect damages
  • Loss of data or profits
  • Any damages arising from the use of our service

13. Indemnification

You agree to indemnify and hold harmless alwaqtmart.com and its affiliates from any claim or demand arising out of your breach of these Terms & Conditions or violation of any law.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites. Accessing third-party links is at your own risk.

15. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your personal data and ensuring transparency in how it is used.

16. Changes to Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes.

Continued use of the website following any updates constitutes acceptance of those changes.

17. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in West Bengal.

18. Force Majeure

We shall not be held liable for any delay or failure to perform resulting from causes beyond our control, including but not limited to natural disasters, strikes, pandemics, or government actions.

19. Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

20. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and alwaqtmart.com regarding your use of the website and supersede any prior agreements.

21. Contact Information

For any questions about these Terms & Conditions, you may contact us:

  • Email: alwaqtmart@gmail.com
  • Phone: 9123315060
  • Address:
    CHANDI UTTAR MOLLA O SEKH PARA,
    PO- CHANDI, PS - BISHNUPUR,
    SOUTH 24 PARGANAS, WEST BENGAL – 743503

22. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate personal and shipping information
  • Carefully read product descriptions before purchasing
  • Follow return and refund procedures
  • Use the website responsibly

Failure to comply may result in denial of services.

23. Electronic Communication

By using our website, you agree to receive communications from us electronically via email or website notifications. These communications satisfy any legal requirement for written communication.

24. Feedback and Suggestions

Any feedback, suggestions, or ideas submitted by you shall be considered non-confidential. We reserve the right to use them without any obligation to compensate you.

25. Termination

We reserve the right to terminate your access to the website at any time without notice if you violate these Terms & Conditions.