Refund policy

Effective Date: 08 April 2026

Welcome to alwaqtmart.com. We strive to ensure that our customers have a smooth and satisfying shopping experience. This Return and Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

By purchasing from our website, you agree to the terms mentioned below.

1. Overview

At alwaqtmart.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return, replacement, or refund under the conditions specified in this policy.

This policy applies to all products sold on our website under the Fashion category unless otherwise stated.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days from the date of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • The item must not be damaged, altered, or tampered with.
  • A valid proof of purchase (order ID/invoice) must be provided.

If any of the above conditions are not met, we reserve the right to reject the return request.

3. Non-Returnable Items

Certain products are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear, lingerie, and undergarments
  • Beauty and personal care items
  • Accessories such as earrings or opened jewelry
  • Items marked as “Final Sale” or “Non-Returnable”
  • Customized or personalized products

4. Reasons for Return

You may request a return under the following circumstances:

a) Damaged Product

If you receive a product that is damaged, defective, or broken.

b) Wrong Product Delivered

If the item received is different from what you ordered.

c) Size Issue

If the product does not fit as expected (only if size exchange is available).

d) Quality Issue

If the product quality does not match expectations.

5. Return Process

To initiate a return, follow these steps:

  1. Email us at alwaqtmart@gmail.com within 7 days of delivery.
  2. Provide the following details:
    • Order ID
    • Product name
    • Reason for return
    • Clear images/videos of the product
  3. Our support team will review your request within 24-48 hours.
  4. Once approved, we will arrange a pickup or provide return instructions.

Please ensure the product is properly packed to avoid damage during return transit.

6. Reverse Pickup

  • Reverse pickup is available in most serviceable areas.
  • In case reverse pickup is not available, the customer may be required to self-ship the product.
  • Self-shipping costs may be reimbursed (up to a reasonable amount) upon approval.

7. Refund Policy

Once the returned product is received and inspected, the refund will be processed.

Refund Conditions:

  • Refunds will be issued only after successful quality check (QC).
  • If the product fails QC, it will be sent back to the customer.

Refund Timeline:

  • Refund initiation: Within 3-5 business days after approval
  • Refund completion: Within 7-10 business days depending on payment method

8. Refund Modes

Refunds will be processed through the original payment method:

  • Prepaid Orders:
    Refund will be credited to your original payment source (bank/card/wallet).
  • Cash on Delivery (COD) Orders:
    Refund will be transferred to your bank account or UPI after collecting details.

9. Exchange Policy

We offer exchange services under the following conditions:

  • Size exchange is allowed (subject to stock availability)
  • Exchange requests must be made within 7 days
  • Only one exchange per order is allowed

If the requested size is not available, a refund will be issued instead.

10. Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once shipped, orders cannot be cancelled and must follow the return process.

To cancel an order, contact us immediately at alwaqtmart@gmail.com.

11. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • Wait for processing time (may vary)

If the issue persists, contact us at alwaqtmart@gmail.com or call 9123315060.

12. Shipping Charges

  • Original shipping charges are non-refundable.
  • Return shipping charges may be deducted unless the return is due to our error.

13. Fraud Prevention

To maintain fairness:

  • We reserve the right to refuse returns if fraud or misuse is suspected.
  • Excessive return requests from the same account may lead to account suspension.

14. Damaged or Missing Items

If your package is received in damaged condition:

  • Record an unboxing video as proof
  • Report the issue within 48 hours of delivery

Failure to provide evidence may result in rejection of the claim.

15. Contact Information

For any queries related to returns and refunds, you can contact us:

Store Name: alwaqtmart.com
Email: alwaqtmart@gmail.com
Phone: 9123315060
Address:
CHANDI UTTAR MOLLA O SEKH PARA
PO - CHANDI, PS - BISHNUPUR
DIST. - SOUTH 24 PARGANAS
STATE - WEST BENGAL
PIN CODE - 743503

16. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

17. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery details
  • Checking product descriptions before purchase
  • Following return guidelines properly

Failure to comply may result in rejection of return or refund requests.

18. Important Notes

  • Always keep your order invoice safely.
  • Ensure products are returned in original condition.
  • Refunds are subject to verification and approval.

19. Agreement

By using our website and purchasing products, you agree to this Return and Refund Policy and accept all terms mentioned herein.