Contact information

Welcome to alwaqtmart.com, your trusted destination for the latest trends in fashion and lifestyle. We are committed to providing our customers with high-quality products, seamless shopping experiences, and reliable customer support. If you have any questions, concerns, or feedback, our team is always here to help you.

This Contact Us page provides all the necessary information you need to get in touch with us. Whether it’s about your order, product inquiries, returns, or general assistance, feel free to reach out to us through any of the channels listed below.

📍 Our Business Information

Store Name: alwaqtmart.com
Business Type: Fashion Store
GST Number: 19ELEPS3241A1ZA

Registered Address:
CHANDI UTTAR MOLLA O SEKH PARA
P.O.- CHANDI
P.S.- BISHNUPUR
DIST.- SOUTH 24 PARGANAS
STATE - WEST BENGAL
PIN CODE - 743503
India

Phone Number: 9123315060
Email Address: alwaqtmart@gmail.com

📞 Customer Support

At alwaqtmart.com, customer satisfaction is our top priority. Our dedicated support team is always ready to assist you with any issues or questions you may have.

You can contact our customer support team through the following methods:

1. Phone Support

You can call us directly for immediate assistance regarding your orders, delivery issues, or product queries.

Customer Care Number: 9123315060
Support Hours:
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Our team will do their best to resolve your concerns quickly and efficiently.

2. Email Support

For detailed inquiries, complaints, or business-related communication, you can reach us via email.

Email: alwaqtmart@gmail.com

We aim to respond to all emails within 24–48 business hours. Please include your order number (if applicable) to help us assist you faster.

3. Postal Communication

If you prefer traditional communication or need to send documents, returns, or official correspondence, you may use our registered address:

Mailing Address:
alwaqtmart.com
CHANDI UTTAR MOLLA O SEKH PARA
P.O.- CHANDI
P.S.- BISHNUPUR
DIST.- SOUTH 24 PARGANAS
WEST BENGAL – 743503
India

💬 How We Can Help You

We encourage you to contact us for any of the following reasons:

  • Questions about products or availability
  • Help with placing an order
  • Order tracking and delivery updates
  • Return, refund, or exchange requests
  • Payment-related issues
  • Complaints or feedback
  • Business or partnership inquiries

Our team is trained to provide accurate information and quick resolutions to ensure your shopping experience remains smooth and enjoyable.

📦 Order-Related Queries

If you have already placed an order and need assistance, please make sure to include the following details when contacting us:

  • Order ID / Order Number
  • Registered Name
  • Registered Mobile Number or Email
  • Issue Description

Providing these details will help us resolve your issue faster.

🔁 Returns & Refund Support

If you need help regarding returns or refunds, you can contact our support team via phone or email. We will guide you through the process based on our Return and Refund Policy.

Make sure to contact us within the eligible return period and provide proper product details along with images (if required).

🤝 Business & Collaboration Inquiries

We welcome business collaborations, supplier partnerships, and marketing opportunities. If you are interested in working with alwaqtmart.com, please contact us via email with the subject line:

“Business Inquiry – Collaboration”

Our team will review your proposal and get back to you accordingly.

⚠️ Important Notes

  • Please ensure that all the information you provide while contacting us is accurate to avoid delays.
  • Our support team may take longer to respond during peak seasons or sale periods.
  • Avoid sharing sensitive financial details such as OTPs, CVV, or passwords with anyone. alwaqtmart.com will never ask for such information.

🕒 Response Time

We strive to respond to all queries as quickly as possible:

  • Phone Support: Immediate (during working hours)
  • Email Support: Within 24–48 business hours
  • Postal Queries: Within 5–7 working days

📢 Customer Satisfaction Commitment

At alwaqtmart.com, we believe in building long-term relationships with our customers. Your satisfaction is extremely important to us, and we continuously work to improve our services based on your feedback.

If you are not satisfied with any aspect of our service, please do not hesitate to reach out. We value your opinion and will make every effort to resolve your concerns.

📍 Location Overview

Our operations are based in South 24 Parganas, West Bengal, and we serve customers across India. We aim to deliver high-quality fashion products at affordable prices while ensuring timely delivery and reliable customer service.

💡 Feedback & Suggestions

Your feedback helps us grow and improve. If you have any suggestions regarding our products, website, or services, feel free to share them with us via email.

We truly appreciate your time and effort in helping us serve you better.

🙏 Thank You for Choosing Us

Thank you for shopping with alwaqtmart.com. We are grateful for your trust and support. If you need any assistance, remember that we are just a call or email away.

We look forward to serving you again!