Shipping policy

Effective Date: 08 April 2026

Welcome to alwaqtmart.com, your trusted fashion destination. This Shipping Policy outlines how we handle order processing, shipping, delivery timelines, and related services. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

At alwaqtmart.com, we strive to process and dispatch all orders as quickly as possible.

  • Orders are typically processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, sales events, or high order volumes, processing times may extend slightly.

Once your order is processed, you will receive a confirmation email or SMS with shipping details.

2. Shipping Coverage

We currently offer shipping services across India.

  • We aim to deliver to both urban and rural areas.
  • However, delivery availability may vary depending on courier service coverage.

If your location is not serviceable, our team will inform you and initiate a refund if payment has already been made.

3. Shipping Charges

Shipping charges depend on the order value, location, and promotional offers.

  • Free Shipping: Available on selected products or orders above a certain value (if applicable).
  • Standard Shipping Charges: Calculated at checkout based on delivery location.
  • Any additional charges such as remote area fees may apply depending on the courier partner.

All applicable shipping charges will be clearly displayed before completing your purchase.

4. Estimated Delivery Time

Delivery timelines vary depending on your location:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and not guaranteed.
  • Unexpected delays may occur due to weather conditions, strikes, or logistical challenges.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking ID
  • A tracking link via email or SMS

You can track your shipment in real-time using the provided details. If you face any issues tracking your order, feel free to contact our support team.

6. Multiple Shipments

In some cases, your order may be shipped in multiple packages:

  • This usually happens when items are sourced from different warehouses.
  • You will receive separate tracking details for each shipment.

There will be no additional shipping cost for split shipments unless stated otherwise.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for selected locations.

  • COD availability depends on your pin code.
  • A small COD handling fee may apply.
  • Please ensure the exact amount is available at the time of delivery.

Failure to accept COD orders repeatedly may result in restrictions on future COD orders.

8. Delivery Attempts

Our courier partners will make 2–3 delivery attempts.

  • If you are unavailable, they may contact you via phone or SMS.
  • If delivery fails after multiple attempts, the package may be returned to us.

In such cases:

  • You may need to pay re-shipping charges for re-delivery.
  • Refunds (if applicable) will be processed after deducting shipping costs.

9. Delayed or Lost Shipments

While we strive for timely delivery, delays may occur.

Delayed Orders:

  • If your order is delayed beyond the estimated delivery time, please contact us.
  • We will coordinate with the courier partner to resolve the issue.

Lost Shipments:

  • If a package is confirmed lost, we will:
    • Offer a replacement, or
    • Process a full refund

Investigations may take a few business days before resolution.

10. Incorrect Address

Customers are responsible for providing accurate shipping details.

  • If an incorrect address is provided:
    • Delivery may fail or be delayed.
    • Additional charges may apply for re-shipping.

If you notice an error in your address, contact us immediately before the order is shipped.

11. Undelivered Packages

If a package is returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

Then:

  • We will notify you once we receive the package.
  • You may request re-shipment (additional charges may apply).
  • Refunds will be processed after deducting shipping and handling fees.

12. Damaged or Tampered Packages

We ensure all products are securely packed before shipping.

However, if you receive a damaged or tampered package:

  • Do not accept the delivery if visibly damaged.
  • If already accepted, report the issue within 48 hours.
  • Provide photos or videos as proof.

We will investigate and offer a replacement or refund as per our policy.

13. International Shipping

Currently, alwaqtmart.com does not offer international shipping.

We only deliver within India. For future updates regarding international delivery, please stay connected with us.

14. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Size or weight restrictions
  • Legal or regulatory requirements
  • Courier service policies

If your order includes restricted items, we will inform you and provide alternative solutions.

15. Contact Information

If you have any questions or concerns regarding shipping, feel free to contact us:

  • Store Name: alwaqtmart.com
  • Email: alwaqtmart@gmail.com
  • Phone: 9123315060
  • Address:
    CHANDI UTTAR MOLLA O SEKH PARA
    PO - CHANDI, PS - BISHNUPUR
    DIST - SOUTH 24 PARGANAS
    WEST BENGAL - 743503
    India

Our support team is always ready to assist you.

16. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on our website.
  • We encourage customers to review this policy periodically.

17. Customer Responsibility

By placing an order on alwaqtmart.com, you agree to:

  • Provide accurate shipping and contact details
  • Be available to receive the delivery
  • Follow the terms outlined in this policy

Failure to comply may result in delays, additional charges, or cancellation of orders.

18. Force Majeure

We are not liable for delays or failures in delivery caused by circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemics
  • Transportation strikes
  • Weather conditions

In such cases, we will make reasonable efforts to keep you informed and complete the delivery as soon as possible.

19. Final Note

At alwaqtmart.com, customer satisfaction is our top priority. We are committed to providing a smooth and reliable shipping experience. If you ever face any issues, our team is here to help you every step of the way.