Terms of service

Effective Date: 08 April 2026

Welcome to alwaqtmart.com (“Website”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Overview

alwaqtmart.com is a fashion e-commerce platform offering apparel and related products. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to comply with these Terms, including any additional policies referenced herein.

If you do not agree to all the terms and conditions, then you may not access the website or use any services.

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years old or accessing under supervision of a parent/guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information provided by you is accurate and complete.

3. Account Registration

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized use.

4. Products and Services

We strive to display product details, colors, and images as accurately as possible. However:

  • Actual colors may vary due to device settings.
  • Product availability is subject to change without notice.
  • We reserve the right to limit quantities of any product.

All product descriptions and pricing are subject to change at any time without prior notice.

5. Pricing and Payments

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
  • We accept various payment methods including Cash on Delivery (COD), debit/credit cards, and online payment gateways.
  • You agree to provide accurate billing and payment information.

We reserve the right to cancel any order if fraud or unauthorized transactions are suspected.

6. Order Acceptance and Cancellation

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit or cancel quantities purchased per person or per order.
  • Cancel orders due to pricing errors, stock unavailability, or suspicious activity.

If your order is canceled after payment, a full refund will be issued.

7. Shipping and Delivery

Orders are processed and shipped to the address provided by you.

  • Delivery timelines may vary depending on location.
  • Delays may occur due to unforeseen circumstances.
  • You are responsible for providing accurate delivery details.

For more details, please refer to our Shipping Policy.

8. Returns and Refunds

We aim to ensure customer satisfaction. However:

  • Returns are accepted only within the specified return period.
  • Products must be unused and in original condition.
  • Refunds will be processed after inspection of returned items.

Certain items may be non-returnable due to hygiene or clearance sale policies.

9. User Conduct

You agree not to use the website for:

  • Any unlawful purpose.
  • Violating any laws or regulations.
  • Transmitting malicious code or harmful content.
  • Infringing on intellectual property rights.

We reserve the right to terminate your use of the Service for violating any prohibited conduct.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of alwaqtmart.com and is protected by applicable copyright and trademark laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • Content accuracy on third-party sites.
  • Any damages or losses related to third-party services.

Accessing third-party links is at your own risk.

12. Limitation of Liability

alwaqtmart.com shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages.
  • Loss of data, revenue, or profits.
  • Errors, interruptions, or security breaches.

Your use of the service is at your sole risk.

13. Disclaimer of Warranties

We do not guarantee that:

  • The service will be uninterrupted or error-free.
  • The results obtained will be accurate or reliable.
  • Any defects will be corrected.

All products and services are provided “as is” and “as available”.

14. Indemnification

You agree to indemnify and hold harmless alwaqtmart.com and its affiliates from any claims, damages, or expenses arising out of:

  • Your breach of these Terms.
  • Your violation of any law or rights of a third party.

15. Privacy Policy

Your submission of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined therein.

16. Termination

We may terminate or suspend access to our services immediately, without prior notice, for:

  • Breach of Terms.
  • Fraudulent activities.
  • Legal requirements.

Upon termination, your right to use the Service will cease immediately.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in West Bengal.

18. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website.

It is your responsibility to review these Terms periodically.

19. Contact Information

If you have any questions regarding these Terms, you may contact us:

Store Name: alwaqtmart.com
Email: alwaqtmart@gmail.com
Phone: 9123315060
Address: CHANDI UTTAR MOLLA O SEKH PARA, PO- CHANDI, PS - BISHNUPUR, DIST. - SOUTH 24 PARGANAS, WEST BENGAL, 743503
GST No: 19ELEPS3241A1ZA

20. Entire Agreement

These Terms constitute the entire agreement between you and alwaqtmart.com regarding your use of the Service and supersede any prior agreements.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

22. Waiver

Failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right.

23. Electronic Communication

By using our website, you agree to receive communications electronically. These communications may include emails, notices, and updates regarding your orders and our services.

24. Promotional Offers

We may offer discounts, promotions, or special deals from time to time.

  • These offers are subject to specific terms.
  • We reserve the right to modify or cancel promotions at any time.

25. Feedback and Suggestions

Any feedback, suggestions, or submissions provided by you may be used by us without restriction or compensation.